PRIVACY POLICY

 

Date of Privacy Notice: Aug 2023

 

Introduction

Under the UK General Data Protection Regulation (UK-GDPR), Sulfo Surfactants Limited are obliged to inform individuals how we use their personal data and why. This privacy notice outlines what data we collect from you, why we need it and how it is processed when you visit and use the features on our website. You will also find details of your rights as individuals under the UK-GDPR.

 

The type of personal data we collect & why we have it?

Sulfo Surfactants Limited currently collect the following information when you browse or use the features on our website:

• Personal identifiers: your name and contact email address are a required field when you correspond with us via the contact forms on our website. This information is inputted directly by you and is required so that we can respond to your request effectively.

 

• Cookies: a cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g., remembering your preferences, recording the pages visited, and counting the number of people looking at a website. We use cookies to monitor our website performance and improve the experience for users.

 

Cookies are collected automatically when you visit our website in line with the preferences that you choose. Our cookies information (provided in the appendix to this privacy notice) provides further information on the type of cookies used and instructions on how you can set your preferences for the optional cookies used on our website.

 

Our lawful bases for processing your personal data

In order to process your personal data lawfully, Sulfo Surfactants Limited must meet a lawful basis from the UK-GDPR. A lawful basis is a condition that supports our purposes for processing your personal data and helps ensure that we have valid reasons for using your data.

We currently rely upon the following lawful basis:

• We have a contractual obligation to process your personal data in instances where you have enquired about our products and services with the intention of entering into an agreement or making a purchase with us.
• You have provided us consent to process your personal data, for instance when signing up to receive communications from us or choosing to enable optional cookies on our website.
• We have a legitimate interest to monitor the performance of our website for the purposes of business development and improvement.

In certain circumstances, we may have a legal obligation to process your personal data. This will typically only apply if the data we process about you is party to legal proceedings or is required to meet the duties placed upon us by law, for instance if it relates to fraud or criminal activity.

 

Sharing your personal data

The data we collect will be disclosed to our employees on a ‘need to know’ basis and only if it is necessary to fulfil a request that you have made to us, or it is strictly necessary for the performance of their role.

Sulfo Surfactants Limited do not routinely transfer any of your personal data to any third-party organisations when you use our website. Nor do we transfer any of your personal data outside of the United Kingdom (UK).

In certain circumstances, your personal data may be accessed by the following third parties:

• Our website provider if maintenance is required.
• Third party analytics providers when assessing the performance of our website.

In situations where we are processing your personal data to meet a legal obligation, we may share your data with the following parties:

• Police and crime prevention organisations if your data is party to fraud or criminal activity.
• The courts and other competent authorities in connection with any legal proceedings that your data is party to.
• Insurance provider and professional advisors (solicitors etc) in the enactment or defence of any legal claims that your data is party to.
• Governing bodies such as the ICO if there has been an incident involving your data.

 

How we store your personal information

Information collated when you visit and use our website is stored in electronic format on secure servers. Your personal data is only kept for as long as necessary to meet the purposes for which it was collected unless there is a further legal obligation to keep it longer term.

As a rule of thumb, Sulfo Surfactants Limited keep data relating to website contact form submissions until your enquiry has been fulfilled and closed. If you take up a product or service with us as a result of a website request your data will be transferred to our customer database.

In terms of cookies, some will delete automatically when you close your browser whilst some will remain indefinitely until they are disabled.

You can find out more about retention by requesting a copy of our ‘Records Management Policy’.

 

Data security

Sulfo Surfactants Limited have implemented technical and organisational security measures to ensure the confidentiality and integrity of the personal data that we process about you. This includes:

• Storing your data on encrypted servers.
• Using secure devices with password protection when accessing your data.
• Implementing high standards of anti-virus and malware software.
• Running routine monitoring of all systems and servers to highlight any weaknesses.
• Limiting access to staff on a ‘need to know’ basis only; all staff are subject to confidentiality agreements.
• Physical security measures on site to prevent unauthorised access.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.

 

• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

 

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

 

• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one calendar month to respond to you.

If you would like to exercise any of your rights, please contact us.

 

Complaints

If you have any concerns about our use of your personal information, it would be very much appreciated if you could contact us in the first instance to allow us an opportunity to resolve your complaint.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Appendix 1: Cookies Information

 

Introduction

We use cookies and similar technologies on this website to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files that are used to recognise your device and usage when you visit a website or page. Cookies help the website (or another website) recognise your device the next time you visit; web beacons and other similar files do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this way.

Cookies serve many functions; they can help a website remember your username and preferences for instance or help to analyse how our website is performing and recommend content we believe may be most relevant to you. Some cookies may record information such as your username when you click remember me when logging in but for the most part, cookies collect more general information such as how users arrive at and use our website.

What sort of cookies does this website use?

Generally, our cookies perform several different functions:

1. Essential cookies

Essential cookies enable you to move around our website and use its features, for instance when you access a secure area of the website. Without these cookies, the website cannot function correctly and provide you with the necessary services. Essential cookies are deemed ‘strictly necessary’ and are exempt from the regulations which require your consent to place cookies on your device.

2. Performance Cookies

These cookies allow us to collect information about how visitors use our website, for instance which pages you visit most often, and if any error messages occur. Performance cookies do not record information that identify you; all information is aggregated and anonymous. Performance cookies are only used to improve how a website works. By using this website, you agree we may place these types of cookies on your device, unless you choose to disable them.

3. Functionality Cookies

These cookies allow a website to remember choices you make such as your username, language or the region you are in and provide enhanced, personalised features. Functional cookies can also be used to remember changes you may make to text size, fonts and other parts of the website you customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies record may be anonymised, and they cannot track your browsing activity on other websites. By using this website, you agree we may place these types of cookies on your device, unless you choose to disable them.

Can a website user block cookie?

As explained above, cookies help you to get the most out of this website. However, if you do wish to disable our cookies then please follow the instructions on www.aboutcookies.org. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

More information

More detail on how businesses use cookies is available at www.aboutcookies.org.